BibTeX does not have the right entry for preprints. This is a hack for producing the correct reference:
@booklet{EasyChair:11654,
author = {Jane Smith and Robert Thomson},
title = {The Role of User Experience in Shaping the Success of Internet Banking Platforms},
howpublished = {EasyChair Preprint 11654},
year = {EasyChair, 2024}}