Keyword:Contact Center

Publications
Assessment of the Reliability of a Human Operator in Access Systems to Information Resources Evgeniy Lavrov, Olga Lavrova and Nadiia Pasko EasyChair Preprint 4842
Automation of Assessing the Reliability of Operator'S Activities in Contact Centers That Provide Access to Information Resources Evgeniy Lavrov and Nadiia Pasko EasyChair Preprint 4361
Contact center productivity improvement based on predictive analytics Rishabh Tyagi and Sandeep Bhattacharya EasyChair Preprint 2097