Download PDFOpen PDF in browserAutomation of Assessing the Reliability of Operator'S Activities in Contact Centers That Provide Access to Information ResourcesEasyChair Preprint no. 43614 pages•Date: October 10, 2020AbstractAautomated systems with many active operators such as contact center of providing internet and television services are researched. To describe the activities the functional structural theory of ergotechnical systems of Prof. A.I. Gubinsky was used. Estimation model of the human-operator reliability were obtained. Computer experiments were conducted. Results will be useful in improving the ergonomic properties of contact-center of providing internet and television services. Keyphrases: Contact Center, effectiveness, Ergonomics, human factor, human-machine, Information Technology, Internet access, man-operator, operator activity, Reliability, Сontact-center
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