Keyword:Online Complaining Behavior (OCB)

Publications
Understanding Customers’ Insights Using Attribution Theory Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen EasyChair Preprint 9926
Modelling Online Complaining Behaviour in The Hospitality Industry: an Application of Data Mining Algorithms Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen EasyChair Preprint 6838