Author:Shu-Yi Liaw

Publications
Understanding Customers’ Insights Using Attribution Theory Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen EasyChair Preprint 9926
Modelling Online Complaining Behaviour in The Hospitality Industry: an Application of Data Mining Algorithms Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen EasyChair Preprint 6838

Keyphrases

Antecedents vs. Consequences, Association Rules (ARs), attribution theory, Data Mining Algorithms (DMAs), Decision Tree (DT), Hotel class, Online Complaining Attributes (OCAs), Online Complaining Behavior (OCB)², rule-based machine learning, Star-Rated Hotel.