Development of a System Dynamics Computer Model for the Simulation of the Effects of an Alternate Water Source Development Project on the Water Supply Systems Management and Customer Satisfaction

8 pages•Published: September 20, 2018

Abstract

In this paper, a System Dynamics (SD) computer simulation model was developed to assess the effects of developing and providing an alternate water source on the management of a water supply system and customer satisfaction. A water supply service satisfaction index was also developed to estimate the level of overall customer satisfaction on water supply service. Data from the Busan water supply authority and the Korea Development Institute regarding the Nakdong riverbank filtration development were utilized for the construction of the model. Major managerial indicators of the system under study were analyzed by the simulations of the model that incorporates the development of the alternate water source for Busan. The developed SD model and the water service index may be further utilized as a tool that can assess the extent and timing of an additional service improvement project.

Keyphrases: alternate water source, computer model, customer satisfaction, simulation, system dynamics, water supply

In: Goffredo La Loggia, Gabriele Freni, Valeria Puleo and Mauro De Marchis (editors). HIC 2018. 13th International Conference on Hydroinformatics, vol 3, pages 1608-1615.

Links:	https://easychair.org/publications/paper/Qdr5
	https://doi.org/10.29007/3s3f

BibTeX entry

@inproceedings{HIC2018:Development_System_Dynamics_Computer,
  author    = {Suwan Park and Jae-Hong Ha},
  title     = {Development of a System Dynamics Computer Model for the Simulation of the Effects of an Alternate Water Source Development Project on the Water Supply Systems Management and Customer Satisfaction},
  booktitle = {HIC 2018. 13th International Conference on Hydroinformatics},
  editor    = {Goffredo La Loggia and Gabriele Freni and Valeria Puleo and Mauro De Marchis},
  series    = {EPiC Series in Engineering},
  volume    = {3},
  publisher = {EasyChair},
  bibsource = {EasyChair, https://easychair.org},
  issn      = {2516-2330},
  url       = {/publications/paper/Qdr5},
  doi       = {10.29007/3s3f},
  pages     = {1608-1615},
  year      = {2018}}

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