Download PDFOpen PDF in browserDesigning Enterprise Architecture Management Services – A Transformation Journey in the Public Sector12 pages•Published: June 20, 2022AbstractEnterprise Architecture Management (EAM) is widely used in the public sector and is increasingly understood as a driver of digital transformation. After reviewing the current literature on the EAM Services in the public sector, this article reports on experiences in the realignment of the EAM services in Deutsche Rentenversicherung (DRV - German pension insurance), presents an approach supported by Value Proposition Canvas (VPC), and details the EAM services that were designed using the method.Keyphrases: digital transformation, drv, enterprise architecture management, public administration, services, value proposition canvas In: Knut Hinkelmann and Aurona Gerber (editors). Proceedings of the Society 5.0 Conference 2022 - Integrating Digital World and Real World to Resolve Challenges in Business and Society, vol 84, pages 207-218.
|