Smart Tourism Destinations as Complex Adaptive Systems: a Theoretical Framework of Resilience and Sustainability

EasyChair Preprint 7947

Abstract

The concepts of "resilience" and "sustainability" have often been associated with each other in a systems view. The health crisis has prompted theorists and practitioners to increase their efforts to identify the stressors and impact factors that disrupt systems, as well as the factors that can enhance resilience and sustainability. In this respect, this paper presents tourism destinations as complex adaptive systems (CAS), and aims to establish the link between the resilience and the sustainability of these systems in favor of developing their intelligence. Thus, a theoretical model is proposed, representing the functioning of smart tourist destinations (STDs) seen as CAS, in terms of sustainability and responses to critical functions. This paper presents some theoretical and managerial implications. On the one hand, it establishes the link between resilience and sustainability of a system, based on the models proposed by Ahi, P., & Searcy, C. (2013) and developed by Marchese, D et al. (2018), and presents intelligent tourism systems as CASs undergoing the same functioning. And on the other hand, this model can prove useful for managers and administrators of destinations who seek to increase its resilience and sustainability by focusing on improving enhancing factors and controlling all types of disturbances.

Keyphrases: Complex Adaptive Systems (CAS), Resilience, Smart tourism destinations (STD), Sustainability

@booklet{EasyChair:7947,
  author    = {Naila Belhaj Soulami and Hassan Azdimousa},
  title     = {Smart Tourism Destinations as Complex Adaptive Systems: a Theoretical Framework of Resilience and Sustainability},
  howpublished = {EasyChair Preprint 7947},
  year      = {EasyChair, 2022}}