Extending UTAUT to Understand the Acceptance of Queue Management Technology by Physicians in UAE

EasyChair Preprint 5684

Abstract

The objective of this study is to evaluate the factors that impact the acceptance of technology by physicians in UAE. It proposes a model based on the unified theory of acceptance and use of technology (UTAUT) [1] extended by the construct “Trust”. The study was conducted in healthcare organization in UAE and represents 63 physicians. It was found that the proposed model could explain 62.3% of total variance in the behavioral intention to use Queue Management Solution (QMS) by physicians. The results also showed that Performance expectancy and Facilitating conditions are significantly influencing the physicians’ intention to accept using QMS. Moreover, Trust as external factor has positive significant in-fluence on the beliefs of physicians, especially when it comes to the importance of QMS to gain better performance results [2]. This study can provide useful knowledge for decision-makers in healthcare organizations; who are planning to implement new QMS, or enhance the current available solution.

Keyphrases: Healthcare, Queue Management, Structural Equation Modeling, Unified Theory of Acceptance and Use of Technology, technology acceptance

@booklet{EasyChair:5684,
  author    = {Adi Alqudah and Khaled Shaalan},
  title     = {Extending UTAUT to Understand the Acceptance of Queue Management Technology by Physicians in UAE},
  howpublished = {EasyChair Preprint 5684},
  year      = {EasyChair, 2021}}