IT Governance Design Based on COBIT 2019: A Case Study in Telecommunications Company

EasyChair Preprint 10003

Abstract

IT investment in the telecommunications sector, particularly in telecommunications companies, continues to rise year after year. However, due to a lack of attention to good IT management, this increase has not been accompanied by good governance. IT governance measurement is thus required as a foundation for the continuous improvement of telecommunication company IT services. The goal of this research is to develop an application to assess the maturity level of IT governance in government institutions, thereby facilitating the process of improving IT services. The application was created using the COBIT 2019 framework to assist organizations in getting the most out of risk management, governance, and IT. The study's findings included designing corporate IT governance and identifying the main process recommendations for managing education. APO12, DSS02, and DSS03 are three important practical recommendations.

Keyphrases: COBIT 2019, Gap Analysis, Goals, IT Governance, Recommendation

@booklet{EasyChair:10003,
  author    = {Hilda Nuraliza and Shafira Fatimah Azzahra and Juan Rizky Maulana and Muharman Lubis},
  title     = {IT Governance Design Based on COBIT 2019: A Case Study in Telecommunications Company},
  howpublished = {EasyChair Preprint 10003},
  year      = {EasyChair, 2023}}