Rahhal: a Tourist Arabic Chatbot

EasyChair Preprint 7411

Abstract

A chatbot is an artificial intelligence-based program that is able to interact with humans in a messaging style. It answers queries and provides useful information that could otherwise be offered with costly human labor. Chatbots are important to enhance user and customer experience in multiple domains like education, medicine, entertainment, and commerce. Although the research and commercialization of English chatbots is evolving relatively rapidly, Arabic chatbots are comparably scarce. This paper presents an Arabic chatbot in the tourism domain in Saudi Arabia with two implementations, using Java and IBM Watson. The importance of this application arises from the fact that Saudi Arabia opened its door for tourism in 2019. The chatbots are deployed in Telegram.

Keyphrases: ArabChat, Arabic chatbot, Artificial Intelligence, Utterance., conversational agent, human-machine interaction

@booklet{EasyChair:7411,
  author    = {Sarah Alhumoud and Dana Aldukhail and Amjad Alshalhoub and Reema Alabdullatif and Amna Diab and Dalal Alqahtany and Maram Alalyani and Fai Bin-Aqeel},
  title     = {Rahhal: a Tourist Arabic Chatbot},
  howpublished = {EasyChair Preprint 7411},
  year      = {EasyChair, 2022}}